Working as management consultants and in internal roles across dozens of companies, we noticed that many organisations often struggled with the same problems. In particular, even when there was a strategy in place, the ability to achieve it was often constrained. In many cases, this wasn't because of a lack of talent or planning, but by the absence of timely feedback between objectives and progress. Boards and executives can't help their teams when they don't have the input they need to make decisions.

Diving more into the world of portfolio and program management, a related challenge emerged. In most cases, lots of data is captured, but in an unstructured way that requires lots of manual effort to turn into useful insights. For instance, to get line of sight of the portfolio for annual planning often took a company 6 months to prepare. By the time they finished, things were often out of date and the world had moved on! The pace of change will only get faster from here, yet things are still done like they were in the 80s. (No wonder project and transformation success rates are so low.)

We think there's a better way to help your organisation focus on doing the right things. That's why we started JourneyLab and work with our customers and partners to make things easier for them.

The world is changing faster today than ever before. Previous generations could forecast and plan with some degree of comfort, but today, both executives and their teams are increasingly frustrated by the challenges of a VUCA (volative, uncertain, complex, ambiguous) world. They want a better way to think, decide, and act quickly, both in response to unexpected headwinds and proactively when new opportunities arise.

JourneyLab is designed to support the next generation of leaders and leading organisations. Even better, it can be adopted in your organisation at speed, with time to value measured in hours, not months.

Knowing that security is a non-negotiable requirement for our customers, JourneyLab was designed from the start with security and privacy as a top priority. We are ISO 27001:2022 certified and develop with the OWASP Top 10 principles in mind to minimise the risk of data breaches. There are multiple layers of authentication built in to ensure access to your data is only available to authorised users.

Internally, we have over 60 controls in place, in line with ISO 27001:2022 standards. We actively monitor and periodically audit them to identify and close any flaws or gaps.

These include:

• User management with minimum password requirements
• Data privacy, including restrictions on internal access and error handling
• Employee and contractor off-boarding policies.

In terms of infrastructure, JourneyLab is hosted in the cloud using AWS, and data is stored based on the jurisdiction the customer is in. For example, for customers who are based in Australia, this is the AWS Asia Pacific Sydney (ap-southeast-2) region.

In the modern world, each initiative delivers better when the team can choose the tools that best support their work. This presents a challenge for governance teams looking across a business, since the tools used by researchers, developers, marketers and others are all independent silos.

JourneyLab is an intentionally separate layer that sits above these other tools, designed for people who need to look over multiple initiatives. We take advantage of the modern web and let you link to anything in those other platforms. That way, you can keep business-level data and workflows in JourneyLab, and drill in to those other platforms if you really need to.

Note that you retain full control of the access to those other platforms.

You can get your delivery teams on JourneyLab too! Our customers find that this allows them to step back and see the bigger picture, empathise with what's top of mind for their executives, and ultimately improve focus on delivering value to customers. The choice is yours.